Frequently Asked Questions
Everything you need to know about shopping with HAY!
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you offer international shipping?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order ships, you will receive an email with a direct link to the carrier's tracking page. You can also track your order status in your account dashboard.